Credit Control Officer
Durumi Area 1, Abuja • Full time
Key Responsibilities
• Verify new customers' legal identity, trading address, business registration, and authorised buyers before credit is granted. • Assess customer creditworthiness using trading history, references, and existing debt, and recommend credit classes and limits in line with the credit policy.
• Monitor customer exposure (unpaid receivables, committed orders, and delivered goods) against approved credit limits and payment terms.
• Send payment reminders and statements before due dates, and confirm payment or specific payment commitments on the due date.
• Place overdue accounts on credit hold, follow up with customers, and record the reason and next action.
• Prepare repayment plans for overdue balances and escalate high-risk or long-overdue accounts to the Credit Head and management.
• Reconcile customer accounts with Finance and Sales, checking invoices, receipts, deliveries, returns, and disputes.
• Maintain customer credit files, signed agreements, approvals, and dispute records.
• Prepare debtor ageing and credit control reports, and support periodic credit limit reviews.
Requirements
• Bachelor's degree or HND in Accounting, Finance, Business Administration, or a related field.
• Minimum of 1 to 2 years' experience in credit control, accounts receivable, or debt collection.
• Experience in the FMCG or distribution industry is an advantage.
• Working knowledge of accounting or ERP software and strong Microsoft Excel skills.
• Strong follow-up, negotiation, and communication skills, firm but professional with customers.
• High level of integrity, attention to detail, and ability to work to deadlines.
• Part-qualification in ICAN, ACCA, or a similar professional body is an advantage.